Terms & Conditions

Welcome to the world of Cosmic Olive Studio, where mirrors shine, sculptures sparkle, and no idea is too bold. Before we start crafting your disco dreams, please read through our terms to keep things smooth, clear, and fabulous for everyone involved.

Made-to-Order Magic

Unless otherwise noted, all of our pieces are made to order, that means your artwork is crafted lovingly by hand after purchase. Each design is totally unique, so please allow time for the creative process. You’ll find estimated production times listed in the product descriptions. These typically range from 2 to 15 weeks, depending on the size and complexity of your piece.

If you're commissioning a custom design, we’ll let you know the estimated timeline up front before the fun begins.

Delivery

Once your piece is finished, we’ll carefully package it (with heaps of love), include a handwritten note and certificate of authenticity, and ship it to your location. Delivery times vary depending on your location and the scale of the piece, but please allow up to 4 weeks for delivery unless otherwise arranged.

In a hurry? Drop us an email - we may be able to fast-track your order for an additional fee.

Cancellations & Refunds

Made-to-order pieces are non-refundable. Due to the fragile, handmade nature of our work, returns and exchanges are not accepted.

If a custom order has already entered production and you decide to cancel, a 30% restocking fee will be deducted from your refund.

Rental cancellations made more than 72 hours before your event are eligible for a 50% refund. Cancellations within 72 hours are non-refundable, but we’re happy to reschedule where possibe.

Damaged Orders or Issues

If your shipped item arrives damaged or something feels off, don’t panic. Please email hey@cosmicolivestudio.com within 48 hours of delivery with clear photos and your order details. We’ll do our best to make it right.

You dream it. We make it. Let’s disco.